• Process orders received; reviewing for accuracy of pricing, codes, and nomenclature.
• Confirm orders along with all pertinent information to the customer.
• Provide customers with accurate updates on order status, ensuring expectations are set clearly.
• Address customer concerns/complaints; initiating an internal case to capture details when necessary.
• Follow up with appropriate departments to ensure all complaints and concerns are brought to resolution in a timely manner and the customer has been provided with necessary details.
• Follow up regularly with Shipping and QA to ensure that Lost/Damaged cases are current, noting status of claims filed by Shipping.
• Proforma Invoices to be completed, as needed based on account terms, and provided to customer
• Ensure requests, such as documents required or samples needed, are directed to appropriate department contacts
• Set up customers to access our Web Portal to retrieve documentation
• Process returns, replacement orders and credit memos
• Provide support to Account Managers
• Communicate efficiently with off-site corporate office contacts.
• Other duties as assigned.

 

We Offer:

• Medical,  dental, and vision insurance
• 401(k)
• Life and disability insurance

Requirements:

• High school diploma or equivalent required; 4-year degree a plus
• At least two (2) years experience in customer care preferred-Flavor or Fragrance industry experience a plus.
• Proficient in Microsoft Office Suite
• Ability to learn order processing and data management softwware
• Excellent written and verbal communication skills
• Detailed oriented with strong organizational skills
• Ability to multi-task and work in a face-paced team environment

 

Candidate must successfully pass a background check, pre-employment physical, and drug screen.  EOE.